Refund policy

Refund & Return Policy

We want you to love your Crooked Collar hat. If it’s not the right fit, we’re here to help.

Returns

We accept returns within 30 days of delivery on unworn hats in original condition.

To be eligible for a return:

  • The hat must be unworn, unused, and in its original condition

  • The return must be requested within 30 days of delivery

How to Start a Return

To initiate a return, please contact us at blanton@crookedcollar.com with your order number. We’ll provide return instructions.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.
If approved, your refund will be processed back to your original payment method within a few business days.

Shipping Costs

  • Original shipping costs are non-refundable

  • Customers are responsible for return shipping unless the item arrives damaged or incorrect

Exchanges

At this time, we do not offer direct exchanges. If you’d like a different item or color in the future, simply place a new order.

Final Sale Items

Sale or promotional items are final sale and not eligible for return.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we’ll make it right.